Privacy Policy

1. Introduction

Piccozone Technologies is committed to protecting the privacy of all users of the Piccozone School platform. This Privacy Policy covers the following services:

• Piccozone School Website (school.piccozone.com): A multi-tenant SaaS platform enabling educational institutions to manage their administrative and academic operations.
• Piccozone School App: A mobile application for students, parents, and employees to access school services, view academic records, track attendance, manage fees, and communicate with the school.

By using our Platform, you consent to the data practices described in this Privacy Policy.

2. About the Mobile Application

The Piccozone School App functions as a professional school management tool for students, parents, and employees. It requires authentication and serves authorized users for accessing academic records, attendance, fee details, transport tracking, homework, timetables, and school communications.

3. Information We Collect

Personal Information

• Account details (name, email, phone number, password)
• Profile information, role, and organizational affiliation
• Student information (admission details, academic records, guardian details)
• Billing address and payment details (processed through Razorpay; card details are not stored on our servers)
• Communications and support tickets

Automatically Collected Information

• Device information (browser, operating system, device type)
• Usage data and interaction patterns within the platform
• IP addresses, access times, and referral URLs
• Cookies and local storage for session management

Academic & Administrative Data

• Student records, attendance data, exam results, and report cards
• Fee payment records and transaction history
• Transport routes and tracking data
• Documents, images, and media uploaded by authorized users

4. How We Use Your Information

We use the collected information to:

• Provide and maintain school management services
• Authenticate users and manage access controls
• Process fee payments and send payment notifications
• Manage student records, attendance, and academic performance
• Enable communication between schools, parents, and students
• Send administrative updates and security alerts
• Respond to support inquiries and provide assistance
• Analyze usage patterns to improve platform functionality
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

5. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties.

Information may be shared with:

• Service providers (Razorpay, AWS) under strict confidentiality agreements
• School administrators within their institutional workflows
• Legal authorities when required by applicable law
• Third parties in the event of business transfers (mergers, acquisitions)
• When necessary to protect rights, safety, and security

6. Data Security

We implement robust security measures to protect your data:

• 256-bit SSL/TLS encryption for all data transmission
• Role-based access controls and multi-factor authentication
• Multi-tenant data isolation ensuring each school's data is completely separated
• AWS enterprise-grade cloud infrastructure
• OAuth support (Google, Microsoft, Apple)
• Regular security assessments and vulnerability testing

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

We use cookies to maintain authentication sessions, remember user preferences, analyze usage patterns, and improve platform workflows. Users can manage cookie preferences through their browser settings.

8. Third-Party Services

Our platform integrates with the following third-party services:

• Razorpay — Payment processing
• Google Services — Analytics and OAuth authentication
• Microsoft & Apple — OAuth authentication
• AWS — Cloud infrastructure and storage

These third-party services have their own privacy policies, and we encourage you to review them.

9. Mobile Application Permissions

The Piccozone School App may request the following permissions:

• Camera: For capturing profile photos and documents
• Storage/Photos: For uploading documents and media files
• Internet Access: For server communication and data synchronization
• Push Notifications: For attendance alerts, fee reminders, homework updates, and school announcements
• Location: For transport tracking functionality (only when enabled by the school)

No data collected through these permissions is used for advertising or shared with third parties for marketing purposes.

10. Data Retention

Personal data is retained while accounts are active and as needed for service provision and legal compliance. Upon account deletion, personal data will be removed within 90 days, except where retention is required by law. Academic records may be retained longer as required by educational regulations.

11. Your Rights

You may request to:

• Access personal information we hold about you
• Correct inaccurate or incomplete data
• Delete your personal data (subject to legal requirements and institutional policies)
• Obtain your data in a portable, machine-readable format
• Unsubscribe from non-essential communications
• Withdraw consent for data processing

To exercise these rights, contact us at school@piccozone.com.

12. Children's Privacy

Our platform handles student data, which may include information about minors. All student data is managed under the authorization and supervision of the respective educational institution and their parents/guardians. We do not knowingly collect personal information from children without institutional and parental/guardian authorization.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on the platform with an updated "Last updated" date. Your continued use of the platform after changes are posted constitutes your acceptance of the revised policy.